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Systems and AI That Keep Performing After Go-Live
Ongoing monitoring, optimization, and support to ensure your AI systems keep performing long after go-live.
Through our global NOC and SOC, Contivos runs hybrid, and multi-cloud environments 24/7/365 for enterprise clients. We take ownership of operational stability so your internal teams can focus on strategic work.
What We Deliver
One accountable team for the applications, data, cloud and AI you rely on, around the clock.
Application and platform support
Level 1, 2 and 3 support with rotating global teams and on-the-ground help.
Cloud and infrastructure operations
Azure, AWS, Google Cloud, custom environments and IBM i and z mainframe.
Monitoring and incident management
24/7/365 monitoring, incident response and performance optimization.
AI and model operations
Continuous improvement of AI systems in production, with a hybrid AI and human model.
Security and compliance operations
Managed security, firewall as a service and compliance operations.
Remote and smart hands
On-site and remote support for networks, servers, hardware and data centers.
24/7/365
global NOC and SOC with rotating teams
Level 1-3
support, including the Middle East and APAC
4
continents of booking platforms we run for one client group
Global Operations, Local Support
We offer Level 1, 2, and 3 support through our global NOC and SOC, including the Middle East, APAC, and other global markets, with rotating teams 24/7/365, on-the-ground support, and the ability to deploy quickly on a variety of support schedules.
Remote hands
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Monitoring, router and switch configuration
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Server management
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Hardware and software replacement and installation
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Shipping, receiving, equipment reporting, and auditing
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Scaling
Smart hands
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Firewall configuration and device management
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Rack and stack, maintenance, backups, pack and unpack
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Threat detection and response
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Operating system and server installation
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On-site and off-site technical support
Our Approach
We ask how good your gold standard really is, then fix the data at the source before building anything on top of it.
Business Outcomes
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Reduced operational risk
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Improved uptime and performance
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Lower internal support burden
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Predictable, stable operations for systems and AI
Related Work
Transportation & Logistics
Automating cross-border logistics for a 3PL
50%+
of orders fully automated
$20M+
annual revenue supported
On time
new warehouse launch
Read the case:
The Challenge:
A cross-border third-party logistics provider needed a team to build and run its technology: new warehouses, EDI connections with partners, and its TruckMate and InfoPlus systems.
Our Solution:
Contivos deployed TMW Cloud and InfoPlus, led development of the new warehouse, and monitors warehouse, logistics, and supply chain operations 24/7/365 with global teams.
Manufacturing
An IoT intelligence platform for a heavy-equipment dealer’s digital division
Millions
of data points from mines and sites
5
continents in live operation
24/7/365
managed operations
Read the case:
The Challenge:
The digital division needed a proprietary intelligence platform for predictive attribution, supply chain and operations audit, exchanging data with its equipment manufacturer, and a partner to run it around the clock.
Our Solution:
Contivos built the platform with R Server, Azure ML, Power BI and an Azure data warehouse in a secure, high-availability, low-latency environment ready for IoT, and runs it 24/7/365.
Travel & Hospitality
A global rebrand and cloud migration for a cruise line
2-3 sec
faster global response time
12
domains migrated in 4 months
On time
and under budget
Read the case:
The Challenge:
As part of a global rebrand, the cruise line needed every domain and website migrated to its new brand, infrastructure robust enough for global digital operations, and a partner to manage its cloud 24/7/365, while scaling the business and reducing IT risk.
Our Solution:
Contivos led a four-month cloud migration of 12 domains and thousands of pages, on time and under budget, re-architected the Azure environment, and manages the sites around the clock across four continents with hundreds of concurrent users. The work directly enabled the launch of global online booking.